Exchange & Return Policy

Last updated August 23, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@pawsindia.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

203, Saki Vihar Complex Rd, Shiv Srushti, Ansa Industrial Estate, Chandivali, Andheri East, Mumbai, Maharashtra 400072

Attn: Returns

RMA #

203, Saki Vihar Complex Rd, Shiv Srushti, Ansa Industrial Estate, Chandivali, Andheri East, Mumbai, Maharashtra 400072  

Mumbai, Maharashtra 400072  

India  

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

9930306261 

contact@pawsindia.com