FAQ

No, we don't sell pets. We sell pet products.

Yes, we do customise according to your pet’s needs. We have Toys, Beds, Treats, Bowls and Feeders, Clothes, and almost everything else designed to suit your pet.

No, the order cannot be cancelled after it is shipped.

We accept Credit Cards, Debit Cards, Cash on Delivery, UPI, and Net Banking.

Yes, you can. If you have placed an order as a guest, Sign-up or Sign-in with the email that you have used while placing an order and you can then track/cancel the order through the "My Account" section.

You shall be refunded your amount within 7 business days.

We know that pet lovers are all over the world but currently, we ship only to most areas pan India. Unfortunately, as of now, we don’t ship internationally yet.

1.Pet food products would be as per shipping charge of Rs. 75/quantity.
2.If the order value is more than or equal to Rs. 600 with no dog food and cat litter then shipping would be FREE.
3.If the order value is less than Rs. 600 with no pet food or cat litter in the order then shipping would be Rs. 49.
4.For Cash On Delivery (COD) payment method of Rs. 99 is applicable. Dear Customer: COD facility is available for Order Value under INR 3000/-

We ship only in India and through registered domestic courier companies and/or speed post only. Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment subject to Courier Company/post office norms. Delivery of all orders will be to the registered address of the buyer given at the time of order confirmation.

We (Pawsindia.com) are not liable for any delay in delivery by the courier company / postal authorities and only guarantee to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

There may be certain orders that we are unable to accept and must be cancelled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

-If you cancel your order before your product has shipped, we will refund the entire amount.
- If the cancellation is after your product has shipped, you can do one of the following:
1.If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.